TACKLING RETURNS AHEAD OF HOLIDAY 2021

Technology-Driven Strategies

To Protect the Bottom Line

The last 16 months have impacted the way consumers shop permanently, with the rise of e-commerce presenting a particular challenge for how retailers manage returns. As the world settles into a new normal, New Retail is set to stick, and retailer strategies to reduce and manage returns effectively during the holiday season will be even more important to protect the bottom line.

Key Takeaways: 

    • Learnings from holiday 2020
    • How New Retail and BORIS (buy online, return in-store) add complexity to the returns issue and how technology can mitigate potential roadblocks
    • Why now is the time to act in order to ensure the best holiday experience for your customers
    • How reducing returns can improve peak 2021 performance

PANEL

Hear from retail visionaries

Deborah Weinswig

Moderator: Deb Weinswig

CEO & Founder, Coresight Research
Staff Headshots (Colored Background)

Diane Randolph

Newmine Advisor & Former CIO, Ulta
Navjit Bhasin Headshot

Navjit Bhasin

CEO & Founder, Newmine