---
title: 2022 GUIDE | Incisiv Retail Returns Prevention Playbook
description: Returns cost retailers $761 billion in 2021. Download the Returns Prevention Playbook to learn how returns are the key to sustainable e-commerce growth.
---

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    - [Returns Reduction](http://www.newmine.com/returns-reduction-technology)
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    - [Talk to Your Data](http://www.newmine.com/talktoyourdata)
- USE CASES
  
    - [Merchandising](http://www.newmine.com/merchandising)
    - [Digital](http://www.newmine.com/digital)
    - [Safety](http://www.newmine.com/safety)
    - [Planning & Forecasting](http://www.newmine.com/planning-forecasting)
- ABOUT
  
    - [Team](http://www.newmine.com/about-us)
    - [Resources](http://www.newmine.com/resources)

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Download the Guide

# The Retail Returns Prevention Playbook

In partnership with 

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### Download the Playbook

### **What You'll Learn in this Playbook**

A convergence of forces is dictating that returns prevention become a strategic priority for retailers and brands. However, most retailers do not know how or where to start with returns prevention. One of the biggest hurdles retailers face is the multi-functional footprint of returns along with a lack of executive ownership.

The Playbook "A Guide for Retail Returns Prevention" offers a structured framework for returns prevention, spanning 5 key business dimensions and 3 foundational technology capabilities. The intent of this report is to offer you a running start by identifying what should be key components of your returns prevention plan. 

 

In 2021, US shoppers returned $761 billion worth of merchandise to retailers. That's a whopping 17% of retail trade.

 

Since eCommerce orders are returned 2X-3X more than store bought purchases, continued eCommerce growth will only lead to a further increase in returns. Managing returns has become a critical imperative for any retailer or brand focused on sustainable eCommerce growth.

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### Solutions

- [Returns Reduction](http://www.newmine.com/returns-reduction-technology)
- [KeepScore™](http://www.newmine.com/keepscore)
- [Talk to Your Data](http://www.newmine.com/talktoyourdata)
- [Voice of Customer](http://www.newmine.com/voiceofcustomer)

### Use Cases

- [Merchandising](http://www.newmine.com/merchandising)
- [Digital](http://www.newmine.com/digital)
- [Safety](http://www.newmine.com/safety)
- [Planning & Forecasting](http://www.newmine.com/planning-forecasting)

### About Us

- [Team](http://www.newmine.com/about-us)
- [Resources](http://www.newmine.com/resources)

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