Retail Returns Briefing

In 2021, US shoppers returned $761 billion worth of merchandise to retailers. That's a whopping 17% of retail trade. Since eCommerce orders are returned 2X-3X more than store-bought purchases, continued eCommerce growth will be accompanied by a further increase in returns. For any retailer or brand focused on sustainable eCommerce growth, managing returns has become a critical imperative.

Incisiv and Newmine are offering qualified retail and brand executives a 30-minute briefing to help jumpstart the conversation about returns prevention in their organization. The briefing includes:

• A perspective from Incisiv on why returns prevention must become a key executive priority for retailers and brands, based on a study of 2,500+ shoppers and an analysis of 100+ retailers' commerce experiences.
• A framework for returns prevention from Newmine including a preview of their proprietary KeepScore™ metric that helps identify the root cause of controllable returns across supplier, product, customer experience, and customer dimensions.
• An open discussion with you and your team on the applicability of returns prevention to your business.