Taking a Tech Approach to Ecommerce Returns
Wednesday, 4/13/22, 10:40 am (EDT) | Room: International South
With returns a growing problem in ecommerce – representing $102 billion or 18% of 2020’s $565 billion in ecommerce sales, NRF says – how is technology being leveraged to tackle the issue? What types of solutions and processes are leading retailers employing? From returns reduction via data analytics to AI and machine learning to identify non-returns, technology is playing an increasing role. This session will review the latest innovations in returns technology, how they’re being applied to reduce costs and speed up return-to-stock and dispositioning, and real-world examples of the returns tech journey.
What you'll learn:
- How technology to address returns has evolved over time
- About the latest solutions and innovations to address the problem
- About the proliferation of sizing tools and returns reduction technology
- Best practices for disposition and speeding up back-to-stock
